Refund policy

At ChicWave73.store, customer satisfaction is our highest priority. We are committed to providing high-quality wall clocks and home décor products while ensuring every customer enjoys a smooth and worry-free shopping experience. That's why we proudly offer Free Worldwide Shipping and a 30-Day Free Return & Refund Guarantee on eligible purchases.

Please read this Return & Refund Policy carefully before making a purchase.

1. Our 30-Day Return Guarantee

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the date your order is delivered.

Once your return request is approved and the returned product has been received (when applicable), we will process your refund or exchange promptly.

Our goal is to make returns simple, fair, and hassle-free.

2. Return Eligibility

Your item is eligible for return if it meets the following conditions:

  • The request is submitted within 30 days after delivery.
  • The item is in good condition.
  • The product has not been intentionally damaged or altered.
  • Original components and accessories are included whenever possible.
  • The item is packaged securely for return shipping.

Reasonable inspection or testing of the product will not affect return eligibility.

3. Free Return Shipping

We proudly provide Free Return Shipping for eligible returns.

After your request has been approved, our customer support team will provide detailed return instructions.

Please do not send products back without contacting us first, as this may delay processing.

4. Refund Eligibility

You may request a full or partial refund if:

  • You received the wrong item.
  • Your order arrived damaged.
  • The product is defective upon arrival.
  • The product differs significantly from its description.
  • Your shipment was confirmed lost during transit.
  • The package cannot be successfully delivered.
  • You simply change your mind within our 30-day return period.

Each request is reviewed individually to ensure a fair resolution.

5. Damaged or Defective Products

Although every product is carefully inspected before shipment, damage may occasionally occur during transportation.

If your order arrives:

  • Broken
  • Cracked
  • Missing parts
  • Defective
  • Not functioning properly

please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product
  • Photos of the shipping package if applicable

After review, we will arrange a replacement, exchange, or refund at no additional cost.

6. Incorrect Items

If you receive an item different from what you ordered, please notify us as soon as possible.

After verification, we will offer one of the following:

  • Replacement shipment
  • Product exchange
  • Full refund
  • Another mutually agreed solution

You will not be responsible for any additional shipping costs.

7. Lost Packages

If your package appears to be lost during shipment, please contact our support team.

We will investigate the shipment with the carrier.

If the package is officially confirmed as lost, we will provide either:

  • A replacement order
  • A full refund

8. Order Cancellation

Orders may be canceled free of charge before they enter the shipping process.

If your order has already been dispatched, it can no longer be canceled. However, you may still request a return after receiving your package under this Return Policy.

9. Refund Processing

Once your return has been approved and, where applicable, received and inspected, refunds are typically processed within 5–10 business days.

The exact posting time depends on your payment provider or financial institution.

10. Refund Method

Refunds will be issued using the original payment method whenever possible.

If the original payment method is unavailable, our customer support team will work with you to arrange an appropriate alternative.

11. Exchanges

If you would prefer a replacement instead of a refund, we are happy to arrange an exchange whenever inventory is available.

Please contact our support team before returning any products.

12. Non-Returnable Situations

Returns may not be accepted if:

  • The product has been intentionally damaged.
  • The item shows signs of misuse or abuse.
  • Parts or accessories are missing due to customer handling.
  • The product has been modified after delivery.

Each case will be evaluated individually to ensure fairness.

13. How to Start a Return

To request a return, please contact us and include:

  • Full Name
  • Order Number
  • Email Address
  • Reason for Return
  • Photos (if applicable)

Our support team will guide you through every step of the process.

14. Return Address

Please do not return merchandise to the shipping address shown on the package.

Once your return request has been approved, we will provide the appropriate return address along with complete instructions.

Returns sent without prior authorization may delay processing.

15. Customer Responsibilities

Customers are responsible for ensuring returned items are packaged securely to prevent damage during return transit.

Whenever possible, please use the original packaging.

16. Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account again.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you still require assistance, please contact our customer support team.

17. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

ChicWave73.store

Business Address
435 9th St
Corydon, KY
United States

Email: petruccigulke64@hotmail.com

Phone: +1 (270) 577-2409