Refund policy
At ChicWave73, customer satisfaction is important to us. We want customers to feel confident when purchasing bathroom organization products from our store.
This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.
30-Day Return Policy
ChicWave73 offers eligible customers a 30-day free return and refund period.
The 30-day period begins on the date your order is confirmed as delivered.
If you would like to request a return, please contact us at:
support@ChicWave73.store
Your request must be submitted within 30 days of delivery.
Return Eligibility
To qualify for a standard return, the product should generally:
Be returned within the applicable 30-day return period.
Be in substantially the same condition in which it was received.
Include the original components, accessories, manuals, or other items supplied with the product, where applicable.
Not show damage caused by misuse, improper installation, unauthorized modification, neglect, or use inconsistent with the product's intended purpose.
Include sufficient information for us to identify the original purchase.
We may request your order number, photographs, or other reasonable information before authorizing a return.
Free Returns
For eligible returns covered by this policy, ChicWave73 will not charge the customer a standard return shipping fee.
You must contact our customer support team before sending an item back. We will provide the appropriate instructions and, where applicable, return shipping information.
Please do not independently return merchandise to the address shown on our Contact page unless specifically instructed to do so.
The appropriate return location may vary depending on the product and fulfillment location.
Damaged or Defective Products
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, defective, or materially different from what you ordered, contact us at support@ChicWave73.store.
Please provide:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where relevant
We will review the information and determine an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.
Incorrect Items
If you receive an item that is different from the item confirmed in your order, please contact us.
Do not dispose of the product or its packaging until our support team has reviewed your request and provided instructions.
Refunds
Once an eligible return has been received and inspected, or once we otherwise approve a refund, we will notify you.
Approved refunds will generally be issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
We do not control processing times imposed by third-party financial institutions.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order can no longer be canceled, you may request a return after delivery in accordance with this policy.
Exchanges
If you would prefer another eligible product, please contact our support team. Depending on the circumstances, we may process the request as a return followed by a new purchase rather than a direct exchange.
Consumer Rights
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable consumer protection laws.
For return assistance:
Email: support@ChicWave73.store
Phone: 270-577-2409